Right of withdrawal

Right of withdrawal

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of withdrawal, you must notify us

Dennis Grischek eU
Grazbachgasse 30
8010 Graz
Austria

Phone: +43 (0)699 17 310 310
Email: office@kosmetikstudio.de

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

The prerequisite is that you return the goods to us in their original condition, i.e. complete, undamaged and in their original packaging.

According to § 18 FAGG, the customer has no right of cancellation / withdrawal in the case of:

1. Goods that are made to customer specifications or are clearly tailored to personal needs;

2. Goods which are liable to spoil quickly or whose expiry date would be quickly exceeded;

3. Goods which are delivered sealed and are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

4. Goods which, after delivery, have been inseparably mixed with other goods due to their nature.

Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to the above address promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

End of revocation